The Workshop Baggage as a service took place on 8-9 June 2016 in Amsterdam. The organisers would like to thank all participants for their valuable contribution.
The objective of the workshop was to concentrate on identifying a range of solutions that extend beyond existing optimisation programmes, that are passenger-oriented and create innovative business models. This will help to develop a strategic baggage innovation agenda, resulting in an action plan for ACI-Europe and the industry. The workshop was attented by participants representing the senior management level of airports, airlines, suppliers, baggage handling companies, and express parcel companies.