(Delft University of Technology) is one of the leading technical universities in the world, hosting more than 17.000 students, in 8 faculties, 4.500 employees. Within the faculty Industrial Design Engineering, we run the program People in Transit. One of the research streams regards baggage, and especially on the passenger’s experience effects of baggage.
PASSME is a EU funded research program with the aim the reduce on airport time of passenger with one hour and at the same time improve passenger experience. Within this program, TU DELFT is responsible for the baggage work package. One of the projects is about a ‘baggageless’ airport, transporting baggage via a separate door-to-door service, operated by a parcel service company. Airlines can offer this service to passengers, as an ancillary revenue to the tickets, also airports can offer it, with a completely separate marketing strategy.
Passenger experience is a main driver for all our aviation related research and education. By adding technology to the passenger journey, we can add on the experience and reduce costs, risks or waiting time at the same time.