ACI Europe
ACI EUROPE (Airports Council International Europe) is the voice of Europe’s airports. It is a non-profit organisation, whose prime purpose is to represent and lead the European airport industry as well as to promote professional excellence in airport management and operations.
ACI EUROPE represents over 500 airports in 45 European countries. In 2014, its member airports handled over 90% of commercial air traffic in Europe, welcoming more than 1.8 billion passengers, 18.4 million tonnes of freight and 21.2 million aircraft movements. These airports contribute to the employment of 12.3 million people, generating €675 billion each year (4.1%) of GDP in Europe. Based in Brussels, ACI EUROPE is also the European regional of Airport Council International, the only worldwide professional association of airport operators.
The passenger experience is one of the key policies of ACI EUROPE, and European airports firmly put passengers front and centre of their strategy. Against this background, the creation of passenger oriented new business models in baggage handling constitute the new paradigm shift in the short-term future. By patronising this event, ACI EUROPE encourages its member airports and their different stakeholders to explore innovative tools that will help enhance the quality of the services offered to passengers.   

Schiphol Group
Schiphol Group is celebrating its 100th anniversary in 2016. Over the years our mission is Connecting the Netherlands to facilitate optimal links with the rest of the world.
Amsterdam Airport Schiphol is an airport serving over 300 destinations, handling 58 million passengers and 1,6 million tons of freight. An Airport that constantly innovates, tries to excel and aims to be one of the most sustainable airports in the world. Thanks to these activities and ambitions, we are able to invest in growth and the highest standards of quality. By joining forces with our sector and business partners, we try to develop new standards for customer quality and experience.
Therefore Schiphol is one of the contributors for the workshop “baggage as a service”, which aims to discuss and determine together with business partners future new baggage related services for passengers and airlines.

TU DELFT  (Delft University of Technology) is one of the leading technical universities in the world, hosting more than 17.000 students, in 8 faculties, 4.500 employees. Within the faculty Industrial Design Engineering, we run the program People in Transit. One of the research streams regards baggage, and especially on the passenger’s experience effects of baggage.
PASSME is a EU funded research program with the aim the reduce on airport time of passenger with one hour and at the same time improve passenger experience. Within this program, TU DELFT is responsible for the baggage work package. One of the projects is about a ‘baggageless’ airport, transporting baggage via a separate door-to-door service, operated by a parcel service company. Airlines can offer this service to passengers, as an ancillary revenue to the tickets, also airports can offer it, with a completely separate marketing strategy. 
Passenger experience is a main driver for all our aviation related research and education. By adding technology to the passenger journey, we can add on the experience and reduce costs, risks or waiting time at the same time.              

Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses.
Vanderlande’s baggage handling systems move 3.72 billion pieces of luggage around the world per year, in other words 10.1 million per day. Its systems are active in 600 airports including 14 of the world’s top 20.  More than 20 million parcels (300 packages per second) are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, 12 of Europe’s top 20 e-commerce businesses and many distribution firms have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. 
Established in 1949, Vanderlande has more than 5,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of more than one billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added logistic process automation.
For more information about the company, its products and technology, as well as career opportunities, please visit